Customers may not remember the details of their interaction with you, but they will remember how you made them feel. To be sure your customers walk away feeling good about their experiences, in addition to resolving their needs, it might be time to rethink how you connect and get customer feedback. Though for the most […]
In honor of the full moon which symbolizes letting go, as we head away from last night’s blood moon and lunar eclipse into the waning phases, this is the ultimate opportunity to review and assess the old to consciously create the new. What can you do to make 2019 the best year ever for your […]
Yesterday was Earth Day and I’ve been thinking about how I can do more. I wonder if you’ve been feeling as I have: frustrated, scared, overwhelmed by overfishing, plastic in the oceans, fracking, overpopulation, climate change, habitat destruction, and species decline. Why do so many of our politicians seem more concerned about personal wealth and […]
There are many schools of thought around what constitutes “work.” Confucius said, “Choose a job you love, and you will never have to work a day in your life.” But what exactly did he mean? Once I realized that life is as much an ebb as it is a flow, I stopped struggling. I began […]